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Shipping & Returns

SHIPPING

Delivery NZ

Standard packaging and freight charge on all NZ deliveries is $8.90 exclusing GST which will be added at checkout. 

Orders are shipped via courier with a tracking number.  Most orders are delivered within 1-3 business days.  All packages are sent with signature required unless the address is a rural delivery.  If no one is there when the courier attempts delivery, a card will be left for you to contact the courier depot to organise re-delivery.

Delivery International

Varied depending on order size and weight. 

RETURNS

We want to make sure you LOVE your purchases as much as we loved getting them here for you, and we stand behind the quality of our jewellery so we have the best returns policy in the business!

Faulty Product

All items are thoroughly inspected before dispatch.  If damage occurs during transit we will gladly exchange or refund the item.  Please make sure however that you have made contact with us here within 7 days of receiving the order with details of the fault, then return the item to us. 

Not what you expected

We understand that ordering jewellery online does not give the buyer the same tactile ability to assess the products as ordering from samples.  So we understand that you might receive your order and find something is not as you expected it to be.  Simple!  Contact us here so we can log your claim, then return the item to us unworn and in original packaging and we will issue a credit. 

Your customer has a problem post sale

It happens occasionally and we take every problem seriously.  We understand the value of your relationship with your customer is as important as ours with you.  We also know that you are all business people and pretty expert at assessing what is reasonable and what is not.  Any post sale claims are considered on their merits* and where appropriate, exchanges or credits are offered.  Please be aware that general wear and tear of products does not constitute a product fault. 

Unfortunately, your postage charges on returns are not refundable.  However, if you are returning an item for exchange, you are not required to pay for postage on the outgoing order. 

*Please refer to the “jewellery care” information.